Refund policy
Refund and Return Policy — Arveins
Trade name: Arveins
Email: contact@arveins.us
Phone: +1 (979) 253-9236
Address: 2329 NE 35th Ln, Cape Coral, FL 33909, United States
Last updated: August 19, 2026
Thank you for shopping at Arveins. We want you to be completely satisfied with your purchase of clothing and accessories. Please read our Refund and Return Policy carefully before making a purchase.
1. Returns
You have 30 calendar days from the date you received your item to request a return.
To be eligible for a return, your item must meet the following conditions:
- Unused, unworn, and unwashed
- In the same condition that you received it
- In the original packaging with all tags attached
- Accompanied by proof of purchase (order number or receipt)
Non-returnable items include:
- Gift cards
- Final sale / clearance items
- Items marked as "non-returnable" on the product page
- Intimate or sanitary goods (e.g., underwear, swimwear liners), for hygiene reasons, once opened
2. How to Start a Return
To initiate a return, contact us at contact@arveins.us or call +1 (979) 253-9236 with your order number and reason for return. We will provide return instructions and, if applicable, a return shipping address.
Items sent back without first requesting a return will not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us immediately at contact@arveins.us if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right — via replacement, repair, or refund.
4. Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, you will be automatically refunded to your original payment method (processed via Shopify Payments) within 7–10 business days. Please note it may take additional time for your bank or card issuer to post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@arveins.us.
Late or Missing Refunds
If you haven't received a refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there is often processing time before a refund is posted.
- If you've done all of this and still have not received your refund, contact us at contact@arveins.us.
5. Exchanges
The fastest way to exchange an item is to return the original item and, once the return is accepted, place a new order for the desired item.
6. Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (where applicable) will be deducted from your refund.
7. Chargebacks and Disputes (Shopify Payments)
We encourage customers to contact us directly at contact@arveins.us to resolve any order issue before initiating a chargeback with your bank or card issuer. In compliance with Shopify Payments' terms, all sales, refund, and dispute activity on this store are processed transparently in accordance with the policy stated here, and we respond promptly to any payment disputes raised through Shopify Payments.
8. Cancellations
Orders may be canceled for a full refund if the request is made before the order has shipped. Once an order has shipped, it is subject to this Return Policy.
9. Contact Us
If you have any questions about this Refund and Return Policy, please contact us:
- Arveins
- 2329 NE 35th Ln, Cape Coral, FL 33909, United States
- Email: contact@arveins.us
- Phone: +1 (979) 253-9236